Deposits
A deposit is required to secure all appointments. Your appointment is not confirmed until the deposit has been paid.
Client Policy
Treatment Terms & Conditions
Please read before booking an appointment with Glamd Room.
24 Hour Cancellation Policy
Glamd Room requires at least 24 hours' notice to cancel or reschedule an appointment.
If less than 24 hours' notice is given, or if you fail to attend your appointment, Glamd Room reserves the right to charge the remaining balance of the appointment to the same payment method used to pay the deposit.
No-Shows
Failure to attend your appointment without notice may result in the full treatment cost being charged. Future appointments may require full payment in advance.
Late Arrivals
Please arrive on time. If you are more than 15 minutes late, your appointment may need to be shortened, rescheduled or cancelled, and your deposit may be lost.
Patch Test Policy
All new clients must complete a patch test before booking or attending any treatment that requires one, including tinting, lash treatments, brow lamination/tinting and any treatment where a patch test is advised by Glamd Room.
Patch tests are free and must be completed before the treatment appointment can go ahead.
If a new client does not attend their patch test, they cannot book or attend the treatment appointment until the patch test has been completed first.
Medical Conditions & Allergies
Clients must disclose any allergies, medical conditions, medications, pregnancy, recent cosmetic procedures or anything else that may affect treatment suitability.
Treatment Suitability
Glamd Room reserves the right to refuse or adapt a treatment if it is not suitable or safe to carry out.
Results
Results can vary depending on skin type, aftercare, lifestyle and individual response to treatment. Aftercare advice must be followed carefully.
Contact
Glamd Room is based at Muse Salon, 2 Deleval Terrace, Blyth, Northumberland, NE24 1DJ.
Website Policy
Website Terms & Conditions
These terms apply when using the Glamd Room website, customer account area, online booking system and checkout.
Website Use
By using this website, you agree to use it responsibly, lawfully and only for genuine enquiries, bookings and account access.
You must not misuse the website, attempt to interfere with its security, submit false information, copy its content without permission or use it in a way that could damage Glamd Room or other users.
Information on the Website
Glamd Room aims to keep treatment descriptions, prices, policies, availability and website content accurate and up to date. However, errors may occasionally occur.
If a price, description or availability is incorrect, Glamd Room may correct it and contact you before confirming or completing the appointment.
Online Bookings
Appointments booked through the website are subject to Glamd Room's treatment terms, patch test policy and cancellation policy.
A booking is only confirmed once the required deposit or full payment has been completed through checkout and confirmation has been issued.
Payments
Payments are processed through WooCommerce and connected payment providers. You are responsible for ensuring your payment details are correct and that you have permission to use the payment method.
Where a deposit is paid, any remaining balance must be paid at the appointment or through the customer account area if this option is available.
Customer Accounts
Customers may create an account to view appointments, previous bookings and remaining balances. You are responsible for keeping your login details secure.
If you believe your account has been accessed without permission, please contact Glamd Room as soon as possible.
Gift Cards, Promotions & Offers
Gift cards, offers and promotions may have their own conditions, expiry dates or restrictions. They cannot usually be exchanged for cash unless required by law.
Glamd Room may withdraw or amend promotions where needed, but this will not affect appointments already confirmed unless a clear error has occurred.
Website Availability
Glamd Room aims to keep the website available, but access may be interrupted for updates, maintenance, technical issues or matters outside our control.
Glamd Room is not responsible for losses caused by temporary website unavailability, except where the law says otherwise.
Intellectual Property
The Glamd Room name, branding, logo, website design, text, images and other content belong to Glamd Room or are used with permission.
You may view and use the website for personal booking and information purposes only. You must not copy, reproduce or reuse content for business or commercial purposes without permission.
External Links & Third-Party Services
The website may link to third-party services, including payment providers, social media platforms or map services. These services have their own terms and privacy policies.
Glamd Room is not responsible for third-party websites or services outside its control.
Reviews, Messages & User Content
If you submit reviews, messages or other content, you must ensure it is honest, respectful and does not contain unlawful, abusive, misleading or offensive material.
Glamd Room may remove or decline to publish content that is inappropriate or not relevant.
Liability
Nothing in these terms removes rights you have under UK consumer law. Nothing excludes liability where it would be unlawful to do so.
Glamd Room is not responsible for indirect loss, loss caused by incorrect information supplied by the customer, or issues caused by third-party systems outside Glamd Room's reasonable control.
Privacy
Use of personal information is explained in the Privacy Policy.
Changes to These Terms
Glamd Room may update these website terms from time to time. The latest version will be shown on this page.
Changes will not normally affect bookings already confirmed unless required by law or for safety reasons.
Governing Law
These terms are governed by the laws of England and Wales.
These website terms are written to be clear and customer-friendly. They should be reviewed if Glamd Room changes payment providers, adds subscriptions, starts selling physical products, or expands services.