Client Privacy

Privacy Policy

How Glamd Room collects, uses and protects client information when you use the website, book appointments or make payments.

Who we are

Glamd Room is a luxury beauty studio based at Muse Salon, 2 Deleval Terrace, Blyth, Northumberland, NE24 1DJ.

This privacy policy explains how Glamd Room handles personal information collected through this website, customer accounts, appointment bookings, enquiries and payments.

Information we collect

We may collect the following information when you contact us, create an account, book an appointment or make a payment:

  • Name, email address, mobile number and billing details.
  • Appointment details, treatment history, deposits, payments and remaining balances.
  • Patch test status, allergies, medical notes, medication information and treatment suitability information that you choose to provide.
  • Messages, enquiries, reviews and communication preferences.
  • Website and checkout information needed for security, fraud prevention and payment processing.

How we use your information

Your information is used to manage appointments, take payments, provide treatment safely, contact you about bookings, maintain customer accounts, handle enquiries and meet legal or accounting requirements.

Medical, allergy and patch test information is used only where needed to assess treatment suitability and client safety.

Payments and checkout

Payments are processed securely through WooCommerce and connected payment providers. Glamd Room does not store full card numbers on this website.

Payment providers may process your payment details to complete transactions, prevent fraud, issue refunds and provide payment confirmations.

Lawful reasons for using data

We use personal information where it is needed to provide services you request, manage bookings and payments, comply with legal obligations, protect client safety and run the business responsibly.

Where marketing messages are used, they will be based on consent or another lawful basis and you can opt out at any time.

Who we share information with

Information may be shared only where needed with website hosting providers, WooCommerce/payment providers, email or SMS services, professional advisers, accounting services or authorities where required by law.

We do not sell your personal information.

How long we keep information

We keep information only for as long as needed for bookings, treatment safety, customer service, accounting, legal obligations and business records.

Treatment, patch test and client safety information may be kept while you remain a client and for a reasonable period afterwards where needed for records or legal reasons.

Your rights

You may have rights to access, correct, delete, restrict or object to the use of your personal information, and to withdraw consent where consent is used.

You can also complain to the Information Commissioner's Office if you are concerned about how your personal information is handled.

Cookies

This website may use essential cookies for checkout, customer accounts, security and website operation. If analytics or marketing cookies are added later, the website should clearly explain and manage those choices.

Children and under 18s

If a client is under 18, a parent or guardian may need to help with booking, consent, privacy choices and treatment suitability information.

Contact

For privacy questions, contact Glamd Room through the website contact page or at Muse Salon, 2 Deleval Terrace, Blyth, Northumberland, NE24 1DJ.

Last updated: June 2026. This policy should be reviewed if Glamd Room changes how it collects information, uses marketing tools, adds analytics or changes payment providers.